01Contact
The fastest way to reach us is by email. We aim to respond within a few business days.
- Email: contact@iptlove.com
- Website: https://iptlove.com
02Report a Bug
If you run into a crash, a playback issue, or anything that doesn't work as expected, please email us at contact@iptlove.com with the following details so we can help as quickly as possible:
- The device and platform you're using (e.g., Android TV, brand/model).
- The app version, if known.
- A short description of what happened and what you expected instead.
- Whether the issue is related to a specific playlist, provider, or channel.
Screenshots or screen recordings are always helpful, if you're able to share them.
03Deleting Your Account
Account creation is not yet available on all platforms. Once account features are live, you will be able to request deletion of your account and associated data at any time by emailing us at contact@iptlove.com from the address associated with your account, or from within the app once an in-app deletion option is available.
We will confirm your request and delete your account data within a reasonable period, in line with our Privacy Policy.
04Requesting Data Deletion
Whether or not you have an account, you may ask us to delete any personal information we hold about you — such as playlist or credential data stored via cloud sync — by contacting us at contact@iptlove.com.
For more details on what information we collect and how long we keep it, see our Privacy Policy.
05Frequently Asked Questions
Does IPTLoVe provide TV channels, movies, or series?
No. IPTLoVe is a media player only. You connect your own IPTV playlist or Xtream Codes credentials from a provider of your choice — see our Terms of Service for details.
Which platforms are supported?
IPTLoVe is currently available on Android TV, with support for Android, iOS, macOS, and other platforms planned for the future.
Is IPTLoVe free to use?
IPTLoVe does not sell IPTV subscriptions. The app itself may offer an optional Premium plan in the future for additional features — see Premium Features in our Terms of Service.
My playlist won't load — what can I do?
First, confirm the playlist URL or Xtream Codes credentials are correct and still active with your provider. If the issue persists, contact us with the details described in "Report a Bug" above.
How is my data handled?
We collect only what's needed to run the app, and we treat playlists and credentials as private data. See our Privacy Policy for the full details.